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Shipping Policy

Returning/ Exchanging Damaged or Defective Items Shipped products that are damaged or defective may be returned, for a full refund, or exchanged within 14 days of receiving the product. After 14 days, damaged or defective products may not be returned, or exchanged and instead will be serviced under the Cuckoo Warranty Policy, accordingly. For returns, once the product has been reviewed by our Cuckoo Service Center, a UPS return label will be emailed, and a full refund will be given within 7-14 business days of receiving the damaged or defective product. For exchanges, once the item has been reviewed by our Cuckoo Service Center, a UPS return label will be emailed, and once we’ve received the item, a new product will be shipped out. Buyer must contact AllKGoods customer service department to have return authorization # . (Returns will not be accepted without a Return Authorization number.) Department: AllKGoods customer service Email: help@allkgoods.com Phone: 213.382.1200 Returning/ Exchanging Incorrect Items If customer receives an incorrect product that's been ordered through our website either a full refund will be given or an exchange for the correct item will be made only if the product is returned within 14 days of the order. In order to receive a full refund or exchange customer is responsible to contact us within 14 days of the delivered date with the original packaging. Once we review the order, a UPS return label will be emailed to the customer, and either a full refund or an exchange for the correct product will be given within 7 business days from the date received. If customer open or use the incorrect product a 10% restocking fee plus shippings costs will be charged to the customer. Buyer must contact AllKGoods customer service department to have return authorization # . (Returns will not be accepted without a Return Authorization number.) Department: AllKGoods customer service Email: help@allkgoods.com Phone: 213.382.1200 All other Returns/ Exchanges If the customer chooses to return an item thats been used within 7 days of the delivered date, customer is responsible to contact us within the 7 day period in order to receive a UPS return label. Customer is responsible for the shipping costs of the returned item regardless of any free shipping promotions. Once we've received the returned item and review it for any damages (dents, scratches, and other deformaties), a 20% restocking fee will be charged to the customer. If the customer fails to contact us within the 7 days of the delivered date no refunds can be made. Buyer must contact AllKGoods customer service department to have return authorization # . (Returns will not be accepted without a Return Authorization number.) Department: AllKGoods customer service Email: help@allkgoods.com Phone: 213.382.1200 Cancelling Orders If customer decides to cancel their order before the item is delivered, they will receive a full refund with no shipping costs. If customer cancels the order and the product has already been shipped the customer is responsible for all shippings costs and will have to contact us immediately to cancel and receive a full refund. If the canceled item is returned is unboxed with any defects or damages, a 20% restock fee will be charged.

Return Policy

(Returns will not be accepted without a Return Authorization number.) Please contact AllKGoods customer service department via email to receive authorization #. Department: AllKGoods customer service Email: help@allkgoods.com Phone: 213.382.1200 Please list below information via email Order# / Name / Item / QTY

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