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Shipment processing time All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Shipment method =UPS Ground Estimated delivery time =3-5 business days Shipment cost =Free Delivery delays can occasionally occur. Shipment to P.O. boxes or APO/FPO addresses Shipping to P.O. boxes or APO/FPO is not allowed. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes Elicto is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages Elicto is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. ============================================================================================================ Warranty This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Elicto will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. What will we do to correct problems? Elicto will either repair the Product at no charge, using new or refurbished replacement parts. How long does the coverage last? The Warranty Period for Physical Goods purchased from Elicto is 180 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 180 days from the date of replacement or repair, whichever is longer. What does this limited warranty not cover? This Limited Warranty does not cover any problem that is caused by: ● conditions, malfunctions or damage not resulting from defects in material or workmanship What do you have to do? To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us. Returns will not be accepted without a Return Authorization number. Please contact AllKGoods customer service department via email to receive authorization #. Department: AllKGoods customer service Email: email@example.com Phone: 213.382.1200
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