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Shipping Policy

Returns are not accepted without written authorization by E.M.C. Returns without authorization will be subject to refusal and freight charge collect. It is the responsibility of the customers to ensure the returned goods are returned in their original state. RETURN POLICY FOR CUCHEN RICE COOKER Warranty Period 1. Return allowed - When defects are found within 14 days of purchase (receipt required). - If receipt cannot be obtained, a repair service can be provided at free of charge as an alternative service. 2. Return not allowed - When customers simply change their mind or mis-purchased. - When products are damaged by misuse or lost. Repair Service 1. Repair service is provided AFTER a claim is made at the CUCHEN Customer Service Center. - Contact us for repair service: 1-800- 525-6732 (1-800 LA-KOREA) / P.T:8:00am-5:00pm (Mon–Fri) - Address: 6621 Wilson Ave. Los Angeles, CA 90001 2. After claim is made, a repair service may be provided at the nearest CUCHEN repair service branch. - Branch Area: NY & NJ, MD & VA, GA (Atlanta), IL (Chicago), TX (Dallas), WA (Seattle), HI (Honolulu)

Return Policy

(Returns will not be accepted without a Return Authorization number.) Please contact AllKGoods customer service department via email to receive authorization #. Department: AllKGoods customer service Email: help@allkgoods.com Phone: 213.382.1200 Please list below information via email Order# / Name / Item / QTY

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