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Track Package Once your order is shipped out, we will provide you with tracking number, so that you can track your package. Shipping: Free Customs and Duties Seller will charge the full shipping price for all returns and exchanges once the item is damaged or defected. * For packages that are unclaimed or abandoned due to customer refusal of paying customs and duties, the customer will be responsible for taxes & shipping. * If your order has not arrived within the time period, there may be delay due to carrier facility clearing process. ***Please double check and make sure the Shipping Information is correct before submitting the order. Even if the order qualifies for free shipping, the customer will be responsible and charged for any additional shipping fee for the following: Inaccurate Shipping Address and Undeliverable Address Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.). Unsuccessful Delivery Seller is not liable for any inaccurate shipping information and address. It is the customer's responsibility to provide correct and accurate shipping information and address to deliver. Any charges incurred by seller in the process of re-routing or making an address correction will be the responsibility of the customer. Seller/AllKGoods will make every attempt to contact the customer in advance to avoid additional shipping charges if possible. Any charges incurred in the process of Unsuccessful Delivery, will be the responsibility of the customer. Shipments Bounce Back and Re-Shipments seller/AllKGoods will inform the customer of the situation and if the customer wants the item(s) / merchandise, it is the customer's responsibility for Re-Shipment of the Package. Return Policy Return Accepted within 14 days of purchase. If customer unhappy with their purchase for defected or defaulted item, please contact us within 14 days of item ordered and seller will process to return that item for a refund or exchange item. If the returning item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), we have refuse to have the returning item(s) shipped back to him / her at their own expense and no refund will be given. To receive authorization for a return, please contact Customer Service either by email or call to the following; (Returns will not be accepted without a Return Authorization number.) Department: AllKGoods customer service Email: firstname.lastname@example.org Phone: 213.382.1200 Customers are responsible for all return shipping postages, unless the items are defects or our faults. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse. If the returning item(s) does not meet the Return Policy criteria (RMA # unused, and in new condition with all of the original packaging and accessories), the customer will be given the option to have the returning item(s) shipped back to him / her at their own expense and no refund will be given. To ensure we receive your package, make sure to get a tracking number for your records.
If the return is due to the customer's reason, such as the customer ordered incorrect item(s), or the customer wants to return for no apparent reason, the customer shall be responsible for the return shipping cost. If the return is due to Seller’s reason, such as we shipped the incorrect item(s) or the item(s) was defected seller will be responsible for the return shipping cost. Item Return Please contact AllKgoods customer service department to have return authorization #. Department: AllKGoods customer service Email: email@example.com Phone: 213.382.1200
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